Internal Operations Platform at AT&T
An internal application that brought a manual process onto one platform and automated much of the work.
Problem
The team was working through a large, manual process spread across separate workflows. I led development of an internal application to bring that work together and reduce repeated manual effort.
Architecture
The application brought the process onto one full-stack platform, spanning onboarding, scanning, validation, remediation, and reporting. Workflow automation covered assignment, escalation, validation, and notifications. I also worked on production ownership and the platform’s infrastructure and recovery practices.
What I Built
Outcome
The broader effort reduced the team from the 50s to the mid-20s while maintaining the same efficiency. Annual operating cost moved from $8.3M to $3.5M, and scanning/remediation throughput increased 2.22×.